Return Policy

If you want to return and exchange your order, we offer returns and exchanges within seven (7) days of receiving it, subject to approval. You have the option to exchange your product for a different size or a different product of equal value, depending on stock availability

Please note that returned products must be unworn, in the original packaging, and free from any visible signs of wear and use. If the returned items do not meet these criteria, your return will not be eligible for an exchange. Additionally, proof of purchase is required.

Valid reasons for return or exchange:

• Change of size
• Wrong item
• Manufacturing fault

IMPORTANT:

• A manufacturing fault does not include wear and tear, damage caused by the customer, any problems associated with decorative features (beading, jewels, embellishments) on an item.
• Items returned that are not in original condition will not be eligible for an exchange.
  

Exchange Process:

We want you to be completely satisfied with your purchase. If you need to exchange an item, please follow these simple steps:

1. Check Eligibility: Ensure your item is eligible for exchange. Items must be unused, in their original packaging, and exchanged within 7 days of receiving it.

2. Contact Us: Reach out to our customer service team at [email protected] to initiate the exchange process. Please provide your order number and reason for the exchange.

3. Receive Exchange Instructions: Our team will provide you with exchange authorization and instructions on how to send your item back.

4. Pack Your Item: Carefully pack the item in its original packaging, including all accessories and any promotional items.

5. Ship the Item: Send the package to the address provided in the exchange instructions. Please note that the shipping fee for returns will be the responsibility of the customer if the return is not due to an error on our part.

6. Receive Your Exchange: Once we receive and inspect your returned item, we will process your exchange and send out the replacement item within 5-7 business days. You will receive a confirmation email once your exchange has been processed.